Auburn Gear Refunds and Exchanges Policy

At Auburn Gear, we take pride in offering high-quality, custom-made wearables and wares that feature our unique “Auburn Gear” logo. Each item is crafted with care, tailored to individual orders, ensuring that what you receive is uniquely yours. Due to the custom nature of our products, our refunds and exchanges policy is designed to ensure customer satisfaction while respecting the bespoke process of our items.


Due to the custom-made nature of our products, we are unable to offer refunds. Each Auburn Gear item is uniquely crafted according to your specifications, and therefore, we cannot accept returns for a refund. We encourage our customers to review their orders carefully before submission to ensure accuracy in sizes, designs, and other custom options.


We understand that issues can arise, even with the best of custom orders. While we cannot offer refunds, we are happy to assist with exchanges in the following cases:

– **Defective Items:** If your order arrives with a defect in craftsmanship or materials, please contact us within 14 days of receipt. We will offer a replacement of the item with the same specifications as your original order.
– **Incorrect Orders:** In the rare event that you receive an item that does not match your original order specifications, please notify us within 14 days of receipt. We will expedite the production of your correct order.

To initiate an exchange, please provide the following information:
– Your order number
– A detailed description of the issue
– Photographic evidence of the defect or incorrect item

Upon review and approval of your exchange request, we will provide instructions on how to proceed. Note that all items returned for exchange must be in their original condition, unworn, and with all tags attached.

 Store Credit and Coupons

In situations where an exchange is not feasible or desired, Auburn Gear may offer store credit or coupons towards future purchases as a gesture of our commitment to your satisfaction. The value of store credit or coupons will correspond to the original purchase price of your item.

Contact Us

For any inquiries regarding our Refunds and Exchanges Policy, or to initiate an exchange, please contact our Customer Service team. We are here to help ensure your Auburn Gear experience is nothing short of excellent. [email protected]

Policy Changes

Auburn Gear reserves the right to modify this policy at any time without prior notice. Changes will apply to any orders placed after the date of such updates. We encourage customers to review our policy regularly to stay informed.

Thank you for choosing Auburn Gear for your custom wearables and wares. We appreciate your understanding and look forward to serving you with products that meet and exceed your expectations.